Staff, Volunteer and Team Management

Online Resources

Facilitation
www.civicpartnerships.org/default.asp?id=250
This page on the Center for Civic Partnerships website includes information on a number of facilitation resources including websites, publications and training opportunities.

Volunteerism
www.civicpartnerships.org/default.asp?id=150
Volunteerism is the focus of this webpage, which contains statistics, tips, suggestions and links to a number of publications and web resources.

Volunteer Recruitment, Relations and Management
www.charityvillage.com/cv/research/rvol.html
Here you can find dozens of articles on volunteer-related topics.

Business.com - Teams
www.business.com/directory/human_resources/leadership_and_teams/team_building/
This website contains links to a number of articles on team building.

Interaction Institute for Social Change
www.interactioninstitute.org
The Interaction Institute conducts trainings to provide individuals with the skills to develop personally and professionally and to become catalysts for improving performance, building collaborative cultures, and achieving extraordinary results. Some of their training topics include leadership, facilitation and coaching.

Suggested Reading

Articles

Employee Retention
The trend in the labor market is for people to hold positions for shorter and shorter periods of time. Employees who leave cost the organization in terms of recruitment, training time and lost productivity. This webpage includes tips and resources on how to create an environment that helps employees motivate themselves to stay in the organization.
www.civicpartnerships.org/default.asp?id=246

Supervising and Supporting Your Staff
Do’s and don’ts for improving the work environment and staff motivation can be found here.
http://erc.msh.org/fpmh_english/chp5/p3.html#subhead_38

Practices of Effective Work Teams
by Robal Johnson.
www.rajassoc.com/Resources_Practices.htm
This article describes 16 practices that help improve team cohesion and performance.

Creating Positive Team Dynamics
http://pages.prodigy.net/slaurent/articles.htm
by Suzanna Laurent.
This article explains how to help others develop commitment and how to create positive team dynamics by using team norms and values.

Building Effective Relationships that Work
by Nick Heap.
http://homepage.ntlworld.com/nick.heap/Effectiverelatwork.htm
Relationships can seem like fragile things – especially in the workplace where they are often built and destroyed by the actions we take. However, as Nick Heap explains, by underpinning those relationships with a few simple principles, they can grow into something secure and lasting.

Publications

Kelsey, Dee and Plumb, Pam. Great Meetings! How to Facilitate Like a Pro. Great Meetings is a practical, very user-friendly guide for making a steady stream of meetings more exciting, practical and fun. This book will help readers understand the various preparation and design steps that will assist them in planning effective meetings. It will also give readers a wide variety of facilitation tools and techniques for managing meetings well.

Jones, Alanna. Team Building Activities for Every Group. 107 interactive games and activities can be found in the pages of this easy-to-use book. Each game is fun, experiential, easy to lead, unique, and requires minimal resources. With 65 team challenges and 42 activities that help any team get to know one another, become comfortable with each other, and open up, there is something for every group.

Little, Helen. Volunteers: How to Get Them, How to Keep Them. This book outlines 12 fundamental needs of volunteers and clearly spells out how to meet those needs. Rich with examples and useful tools, this book is a quick read that you will find yourself referencing again and again. Find out how to: compete for volunteers, recruit the best person for the job, ensure projects are completed on time, equip new volunteers to hit the ground running, manage volunteers and more.

McCurley, Steve and Lynch, Rick. Volunteer Management: Mobilizing All the Resources of the Community. This book offers a thorough examination of every facet of a successful volunteer program, from planning and organizing through measuring effectiveness. Highlighted throughout this manual are quotes by practitioners and consultants in the field. An extensive bibliography, a list of organizations and Web sites, sample volunteer management policies, and numerous sample forms and worksheets are included.

© Public Health Institute, Center for Civic Partnerships 1999

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