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Technical Support Capabilities Statement

This list provides a description of the various technical support services and events provided by the Center, as well as technical support topics.

Brokering technical support (for trainings, local intermediaries)

  • Consultant subcontracts for trainings, workshops, conferences, etc.
  • Provide recommendations on trainers and other presenters
  • Provide information and link to other technical support opportunities or resources (e.g., trainings, individual technical support on a topic, funding)

Individual technical support and coaching

  • Various methods including site visits, telephone, e-mail, mail
  • Individual staff, subcommittees, collaboratives
  • Problem solving, skill and capacity building, providing content information, planning and strategizing
  • On-site training (e.g., sustainability, resource development)
  • Facilitation of key processes (e.g., creating decision-making structure, strategic planning, community-based assessment, defining evaluation questions, collaborative sustainability)

Peer learning

  • Develop initiative-wide learning communities
  • Encourage and provide venues for sharing, capturing lessons learned, joint-problem-solving, celebration, etc.
  • Connect sites for peer learning (e.g., training, technical support, site visits)

Regional and statewide convenings

  • Statewide Conferences - Up to 300 participants, keynotes, skills/issues workshops, planning sessions, poster sessions/exhibits, etc.
  • Statewide Workshops/Symposiums - Up to 60 participants, keynotes, content/skill development, peer learning, networking, internal and external presenters
  • Regional/Cluster Workshops - Up to 40 participants, content/skill focused (tools, techniques, etc.), internal and external presenters
  • Project Coordinators' Meetings - Up to 15 participants, support for key project staff, burnout prevention, peer learning, sharing and support in safe environment Orientations/Initiative Kick-Off Meetings - Up to 100 participants, orientation to initiative/program

Orient new staff to the Initiative

  • Provide information on Initiative design, logic model, key players, technical support offerings and skill building in technology

Products

  • Newsletters and Briefs/Bulletins - success stories from communities, notices of meetings/funding opportunities/publications, content information
  • Resource guides - planning and best practices tools (e.g., youth development, violence prevention, tobacco, healthy cities and communities)
  • State of the science - timely policy implementation reports (e.g., SB 697, social will for tobacco policy implementation)
    Skills toolkits - user friendly tips, techniques and tools (e.g., collaborative sustainability)
  • Regular resource mailings - articles, publications, tip sheets, reports, announcements, funding opportunities, etc. Reports (e.g., CHCC Annual Compendium of Abstracts)

Website

  • Content/skill information, links to other websites (e.g., Community Toolbox, Join Together), calendars of conferences and training events, conference registration, funding database, private area for sharing of materials and soliciting input

Listserv

  • Announcements (publications, trainings, funding, conferences), logistics, polling, alerts, information sharing and problem solving dialogues

Teleconferences

  • Entire group and small affinity groups - content information, peer learning and sharing, skills development

Efforts to increase visibility of Initiative and Initiative concepts

  • Presentations on Initiative at conferences (e.g., Prevention, SOPHE, APHA)
  • Submit articles for publications (e.g., Public Health Reports, National Civic Review, Health Promotion Practice)
  • Build relationships with potential partners (e.g., Foundation Consortium, California Department of Health Services, Healthy Start, Centers for Disease Control and Prevention)
  • Promotional materials

Participant-driven workshop content and design

  • Training, workshop and conference design teams of workshop participants
  • Subcommittee of staff and other grantees help determine topics, session content and presenters
  • Team with other support grantees on workshop design

Participant-driven TS assessments

  • Annual TS Needs/Skills Assessment completed by collaboratives to guide future TS offerings
  • Annual TS Activity Survey to determine usefulness of past year's TS offerings and desires for types of activities offered in next year (separate evaluation also conducted by initiative evaluator)
  • Participant evaluations from each workshop (summarized and used to develop future offerings)
  • Various informal processes for soliciting feedback and suggestions on TS
  • Model continuous quality improvement

Selected Past Technical Support Topics

  • Action planning and creating workplans
  • Asset-based community development
  • Broad determinants of health
  • Building and maintaining a collaborative
  • Burnout prevention and stress management
  • Capacity building
  • Case management and resource centers
  • Categorical prevention topic areas (e.g., alcohol and other drugs, food security, injury, violence, employment, welfare reform, children's health)
  • Collaborative leadership
  • Communications
  • Community-based assessment
  • Conducting surveys and focus groups
  • Conflict resolution
  • Cultural competency
  • Decision-making
  • Developing implementation plans and proposals
  • Evaluation
  • Finance reform
  • Fund development
  • Governance structures
  • Healthy cities and communities movement
  • Integrated data systems
  • Local data collection, analysis, application and dissemination
  • Media advocacy
  • Meeting facilitation
  • Personnel management
  • Policy development, implementation and advocacy
  • Presentation skills
  • Priority-setting
  • Program management
  • Quality of life indicators and report cards
  • Services integration
  • Strategic planning
  • Sustainability
  • Systems change
  • Team building
  • Use of local data
  • Working across sectors
  • Working with the business, education and faith communities

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